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Terms of services
1. INFORMATION
1.1. Welcome to the Paw Pal.vn platform (including the Paw Pal website and mobile application) operated by Paw Pal Co., Ltd and its affiliates (individually and collectively, “Paw Pal,” “we,” or “our”). Paw Pal takes seriously its responsibilities related to information security in accordance with the privacy protection regulations of the laws of Vietnam (the “Privacy Law”) and is committed to respecting the privacy rights and interests of all users of our website and mobile applications (the “Platform”) (we collectively refer to the Platforms and the services we provide as described in our Platform as the Services). User means any person who registers for an account with us to use the Services, including buyers and sellers (collectively and individually, Users, you or your). We recognize the importance of the personal data you have entrusted to us and believe that we have a responsibility to manage, protect and process your personal data appropriately. This Privacy Policy (the “Privacy Policy” or “Policy”) is designed to help you understand how we collect, use, disclose and / or process the personal data you have provided to us and / or hold about you, whether now or in the future, as well as to help you make informed decisions before providing provide us with any of your personal data.
1.2. “Personal Data” or “personal data” means data, whether true or not, about an individual by which an identity can be identified, or from such data and other information that an organization has or has access to. Common examples of personal data may include names, identification numbers and contact information.
1.3. By using the Services, registering an account with us or accessing the Platform, you acknowledge and agree that you accept the methods, requirements, and / or policies described in this Privacy Policy, and you hereby acknowledge that you are fully aware and agree to allow us to collect, use, disclose and / or process your personal data as described here. If you do not agree to permit the processing of your personal data as described in this policy, please do not use our services or access our platform or website. If we make changes to our privacy policy, we will notify you including through the posting of such changes or the Privacy Policy. modifications on our Platform. To the extent permitted by law, your continued use of the Services or the Platform, including your transactions, is deemed to be your acknowledgement and agreement to the changes in this Privacy Policy.
1.4. This Policy applies in conjunction with any other applicable notices, contractual terms, terms of consent relating to our collection, storage, use, disclosure and / or processing of your personal data and is not intended to override those notices or terms unless we expressly declare otherwise.
1.5. This Policy applies to both Sellers and Buyers using the Services unless expressly stated to the contrary.
2. WHEN WILL PAW PAL COLLECT PERSONAL DATA?
2.1. We will / may collect personal data about you:
when you register and / or use our Services or Platform, or open an account with us;
when you submit any forms, including applications or other forms relating to any of our products and services, either online or otherwise;
when you enter into any agreements or provide documents or other information relating to your interactions with us, or when you use our products and services;
when you interact with us, such as through telephone calls (which may be recorded), correspondence, faxes, face-to-face meetings, social media platforms and email;
when you use our electronic services, or interact with us through the Platform or our Site or Services. This includes through cookies that we may deploy when you interact with our Platforms or Sites;
when you grant permission on your device to share information with our app or Platform
when you link your Paw Pal account with your social media account or other external accounts or use other social media features, in accordance with the provider s policies;
when you carry out transactions through our Services such as each time you place a purchase or accept a Buyer s order;
when you provide feedback or submit a complaint to us;
when you register for a contest;
when you submit your personal data to us for any reason; and / or
when you perform other activities on our Platform.
The above cases are not intended to be an exhaustive list of cases and only give some common cases of when your personal data may be collected.
2.2. We may collect your information from you, affiliated companies, third parties and from other sources, including but not limited to business partners (e.g., shipping service providers, payment providers), credit rating agencies, marketing service providers, referral, loyalty programs, etc. , other users who use our Services or publicly available data sources or government data sources.
2.3. In some cases, you may provide personal data of other individuals to us (e.g. family members, friends or people in your contact list). If you provide us with their personal data, you represent and warrant that you have obtained their consent to process their personal data in accordance with this Policy.
3. WHAT DATA WILL PAW PAL COLLECT?
3.1. Except as otherwise provided in this Policy, the personal data that Paw Pal may collect includes basic personal data and sensitive personal data (in accordance with the Privacy Laws) as listed below:
first name;
email address;
date of birth;
payment and / or delivery address;
bank account and payment information
telephone number;
gender;
information sent by or in connection with the device (s) used to access our Services or Platform;
information about your network, including your contact list when agreeing to share it on your device, and the people and accounts with which you interact;
images or audio or video;
government-issued personal information or other information for the purposes of our legal assessment, customer identification, information verification and / or fraud prevention;
dữ liệu truyền thông hoặc liên lạc, ví dụ như các tùy chọn nhận thông tin quảng cáo từ chúng tôi hoặc các bên thứ ba của bạn, tùy chọn phương tiện liên lạc và lịch sử thông tin liên lạc với chúng tôi, các nhà cung cấp dịch vụ của chúng tôi, và các bên thứ ba khác;
usage and transactional information, including details of your search history, transactions, advertisements and display content that interact with the Platform, as well as your related products and services;
data about the location;
any other information about the user when the user logs in to use our Services or Platform, and when the user uses the Services or Platform, as well as information about how the user uses our Services or Platform; and
aggregate data about the content users use.
3.2. You agree not to provide us with any inaccurate or misleading information and you agree to notify us of any inaccuracies or changes in information. We reserve the right at our sole discretion to request other documents necessary to verify any information provided by you.
3.3. If you log in to become a User of our Platforms using your social network account (Social Network Account), link your account to your Social Network Account or use any Paw Pal social network feature, we have the right to access information about you that you have voluntarily provided to us. Your Social Network Account service providers comply with the policies of these service providers, and we will manage, process and use your personal data in accordance with the provisions of this Policy at all times.
3.4. If you do not wish us to collect the aforementioned personal information / data, you can opt out at any time by giving written notice to our Personal Data Protection Officer. Further information can be found in the section “How can you withdraw consent, request removal, restrict processing, object to processing, request for personal data, access or correct the information you have provided to us?” below. Please note, however, that refusing or canceling permission for us to collect, use or process your personal data may affect your use of the Services and the Platform. For example, location services will not work if you do not allow an app to access your location.
4. COLLECTION OF OTHER DATA
4.1 As with most websites and other mobile applications, your device sends information that may include data about you, recorded by a web server when you use our Platform. This information generally includes but is not limited to your mobile device s IP address, operating system, browser type, mobile device type, characteristics of the mobile device, unified device identifier (UDID) or mobile device identifier (MEID) of your mobile device, the Website s reference address (if any), and the page you visited on our website or mobile application and the time of visit and sometimes cookies (which can be disabled using your browser preferences) to help the website remember your last visit. If you log in, this information is associated with your personal account. This information is also included in anonymous statistics to help us understand how visitors use our Website.
4.2 Our mobile applications may collect accurate information about the address of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose and / or process this information for one or more purposes including but not limited to location-based services that you request, or to deliver content that is relevant to you based on your location, or to allow you to share your location with other Users as part of the Services. the Services provided by our mobile applications. For most mobile devices, you can withdraw your permission for us to collect this information based on your location through the settings on the device. If you have any questions about how to disable location services on your mobile device, please contact your mobile device service provider or the manufacturer of your device.
4.3. such as when you view pages on our websites or mobile applications, when you view content and advertisements and access other software on our Platform or through the Services, information may be sent to us (including but not limited to, IP address, operating system, etc.); but, instead of the number of views your site, device sends us information about the content, advertisements viewed and / or software installed by the Services and the Platform and when.
5. COOKIES
5.1. From time to time we or our authorised service providers and advertising partners may use cookies or other features to enable us or third parties to collect or share information relating to your use of the Services or our Platform. These features will help us improve the Platform and the Services we offer, help us recommend new services and features, and / or enable us and our advertising partners to deliver content that is more relevant to you. Cookies are identifiers stored on your computer or mobile device that store data about your computer or device, how and when the Services or Platforms are used or accessed, by how many people and to track activities within our Platforms. We may link cookie information to personal data. Cookies also link to information about what content you have chosen to shop on and the websites you have viewed. This information is used to track shopping carts, to deliver content tailored to your interests, to enable advertising service providers to provide advertising services on pages through the Internet, and to perform data analysis and or track use of the Service
5.2. You may opt out of the use of cookies by selecting the appropriate settings on your browser or device. However, please note that if you do this you may not be able to use the full functionality of our Platform or Services.
6. HOW DO WE USE THE INFORMATION YOU PROVIDE TO US?
6.1. We may collect, use, disclose and / or process your personal data for the following purposes:
to review and / or process your application / transactions with us or your dealings or correspondence with third parties through the Services;
to manage, operate, provide and / or manage your use of and / or access to our Services and Platforms (including your preferences), as well as your relationship and user account with us;
to respond to, process, resolve or complete a transaction and / or respond to your requests for certain products and services and to notify you of service issues and unusual account activities;
to enforce our Terms of Service or any applicable end user license agreement;
to protect personal safety and the rights, property or safety of others;
for purposes of identification, verification, legal assessment or to identify customers;
to assess and make decisions regarding your credit and risk profile and eligibility for loans, postpayments or for credit products, if applicable;
to maintain and manage any software updates and / or other updates and support that may be required from time to time to ensure the smooth operation of our Services;
to address or facilitate customer service, carry out your instructions, address or respond to any inquiries sent by (or intended to be sent by) you or on your behalf;
to contact you or communicate with you by telephone, text message and / or fax message, email and / or mail or otherwise for the purpose of administering and / or managing your relationship with us or your use of our Services, such as in communicating administrative information to you in connection with our Services. You acknowledge and agree that such communication by us may be by way of mailing, documents or notices to you, which may include disclosure of certain personal data about you in order to provide such documents as well as on packaging / envelopes;
to allow other users to interact with or contact you or see some of your activity on the Platform, including to notify you when another user has sent you a private message or posted a comment about you on the Platform, or to link to your use of social features on the Platform;
to conduct research, analysis and development activities (including but not limited to data analysis, surveys, development and / or product and service characterisation), to analyze how you use our Services, to recommend products and / or services of interest to you, to improve the Services or your products; us and / or to improve your customer experience;
to enable other audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with the Paw Pal Services;
for marketing and advertising purposes, in this case, to send to you through various means and methods of communication, information and marketing and promotional materials relating to products and / or services (including, but not limited to, products and / or services of third parties with which Paw Pal may partner or affiliate) that Paw Pal Pal (and / or its affiliates or related companies) may sell, market or promote, whether such products or services exist now or are created in the future. You may unsubscribe from receiving marketing communications at any time by using the unsubscribe function in electronic marketing materials. We may use your contact information to send newsletters and / or communications materials from us or from our related companies;
to provide frequent flyer, partner, and bonus programs and incentives, as well as other co-branded marketing campaigns, such as: seller loyalty programs, seller incentives, or co-branded credit cards in partnership with third parties;
to respond to legal proceedings or to comply with or in accordance with applicable law, and requests of competent government authorities or requests of any jurisdiction or where we reasonably believe that disclosure of information is necessary, including but not limited to, responding to requests to meet public requirements. disclose information as required by any law binding on Paw Pal or its related companies or affiliates (including, if applicable, the display of your name, contact details and company details);
to produce statistics and research that meet reporting requirements and / or maintain internal or regulatory books;
to carry out due diligence and verification processes or other screening activities (including but not limited to background checks) in compliance with our obligations under applicable laws or government authorities or risk control procedures, which may be required by law or may have been imposed by us;
to check our Services or the operation of Paw Pal
to prevent or investigate any actual or suspected fraudulent activity in respect of our Terms of Service, fraud, illegal acts, omissions or misconduct, whether in connection with your use of our Services or any matter arising out of your relationship with us;
to respond to any actual threats or claims claimed against Paw Pal or other requests relating to Content that violates third parties regulations;
to store, host, back up (whether for disaster recovery or other purposes) your personal data;
to process and / or facilitate a business asset transaction or a potential business asset transaction, where such transaction involves Paw Pal as a participant or involves only a company or affiliate of Paw Pal as a participant or involves Paw Pal and / or any one or more companies or companies Paw Pal s affiliates are the participating party (s), and may have other third party entities involved in such transactions. Business asset transactions are purchases, sales, leases, mergers, mergers or any acquisition, liquidation or financing of an organization or part of an organization or of any business or assets of an organization; and / or
any purpose that we notify you of at the time of obtaining your permission.
(collectively “Purposes”)
6.2. You acknowledge, permit, and agree that we may access, store, process, and disclose your Account information and Content if required to do so by law or by order of a court or of any governmental or regulatory body having jurisdiction over Paw Pal or its affiliates or with good cause. Paw Pal believes that such access, retention or disclosure is necessary and justifiable to: (a) comply with legal process; (b) comply with a request from any government agency or regulatory body having jurisdiction over Paw Pal or its related affiliates; (c) enforce our Terms of Service or the Policy This Privacy Statement; (d) respond to any claim that is considered risky or is in fact occurring against Paw Pal or its related affiliates or other claims that any Content infringes the rights of third parties; (e) respond to your customer service requests; or (f) protect your rights, property, or security. all Paw Pal individuals or related affiliates, users and / or the public.
6.3. As the Purposes for which we will / may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your permission, unless the applicable data processing without your consent is permitted under the provisions of laws on the protection of privacy of personal information or under legal regulations.
7. HOW PAW PAL PROTECTS AND STORAGE CUSTOMER INFORMATION
7.1. We implement various security measures and always strive to ensure the security of your personal data on our systems. Personal data of users is stored behind secure networks and can only be accessed by certain employees who have special access to our systems. However, there can be no absolute guarantee of security.
7.2. We will maintain personal data in accordance with the provisions of laws on the protection of privacy of personal information and / or other applicable laws. That is, we will destroy or remove personally identifiable information from your personal data when we receive your request in accordance with the provisions of the applicable Privacy Laws or when we have reasonable cause to determine that (i) the storage of such personal data no longer serves the purpose for which the personal data was collected; (ii) the retention is no longer necessary for any legitimate or business purpose and (iii) there is no longer any legitimate interest to retain the personal data. If you stop using our Platform, or your right to use the Platform and / or the Services is terminated or cancelled, we may continue to store, use and / or disclose your personal data in accordance with this Privacy Policy and our obligations under the provisions of the privacy protection laws. . Subject to the provisions of the law, we may destroy your personal data securely without prior notice to you.
7.3. We reserve the right to refuse to delete, destroy data in case your request is not in accordance with the provisions of the applicable Privacy Law, or although appropriate, in cases where We are not deleted or destroyed in accordance with the provisions of the applicable Privacy Law.
8. Does Paw Pal DISCLOSE COLLECTED INFORMATION FROM ACCESSORIES?
8.1 In the course of carrying out our business activities, we will / may need to use, process, disclose and / or transfer your personal data to our third party service providers, agents and / or affiliates or related companies, and / or other third parties which may be in Vietnam or outside Vietnam, for one or more of the above Purposes, and this disclosure will be made in accordance with the order and provisions of applicable law. Third party service providers, agents and / or affiliates or related companies and / or other such third parties will process your personal data either on our behalf or otherwise, for one or more of the above Purposes. We strive to ensure that our third parties and affiliated companies keep your personal data safe from unauthorized access, collection, use, disclosure, processing or similar risks, and only retain your personal data for as long as your personal data remains necessary for the purposes set out above. Targets Such third parties include:
our parent companies, subsidiaries, affiliates and related companies;
a seller or buyer with whom you have conducted transactions or interactions on the Platform or in connection with your use of the Services for the Purposes set out above;
other users of our Platform for one or more of the Purposes stated above;
contractors, agents, service providers and other third parties that we hire to support or supplement our business operations. These parties include, but are not limited to, those providing administrative or other services to us such as postal companies, telecommunications companies, advertising and communications partners, information technology companies, e-commerce operations organizations, and data centers;
government agencies or regulatory bodies having jurisdiction over Paw Pal or as permitted under Section 6.2;
the buyer or other assignee in the event of a merger, divestment, restructuring, reorganization, dissolution or sale or transfer of part or all of Paw Pal s assets, whether in an ongoing matter or in the course of a bankruptcy, liquidation or similar proceeding, where the personal data Paw Pal holds about our users lies in transferred assets; or to a partner in a business property transaction in which Paw Pal or any of its affiliates or related companies are involved; and
third parties to whom we disclose information for one of the Purposes and such third parties in return will collect and process your personal data for one or more of the Purposes.
8.2. We may share information including statistical and demographic information about Users as well as information about users use of the Services with partners providing advertising and programming services. We will also share statistical and demographic information about our users and their use of the Services with advertising partners and third parties that provide advertising, re-advertising, and / or programming services.
8.3. For the avoidance of doubt, in cases where the provisions of laws on the protection of privacy of personal information or other applicable laws allow an organization such as us to collect, use or disclose your personal data without your consent, such permission of the law will continue to apply. In accordance with the above provisions and in accordance with the provisions of applicable law, we may use your personal data for recognized legal bases, including compliance with our legal obligations, to perform our contract with you, to achieve our legitimate interests and reasons for use. that data is more than any prejudice to your data protection rights or as necessary in connection with a legal requirement.
8.4. Third parties may intercept or unlawfully access personal data sent to or contained on the website, technologies may not work correctly or not work as expected, or someone may access, misuse or misuse the information without our fault. However, we will implement reasonable security measures to protect your personal data in accordance with the provisions of the law on privacy protection of personal information; however, we cannot guarantee absolute security such as cases of unauthorized disclosure arising from malicious activity or sophisticated hacking acts. Bad guys grapefruit that’s not our fault.
8.5. Paw Pal allows you to share videos from YouTube within the Paw Pal Live stream feature (“YouTube Content”). Technically, Paw Pal uses YouTube s own YouTube API Features. By sharing YouTube Content, you hereby agree to be governed by YouTube s Privacy Policy (http://www.google.com/policies/privacy).
8.6. As provided in Paw Pal s Terms of Service, the User (including any employee, agent, representative or any other party acting for that User or on behalf of that User) who possesses the personal data of another User through the use of the Service (the Data Receiver) hereby agrees that, they will (i) comply with comply with the provisions of the law on the protection of personal data in relation to this data, including any collection, processing, retention and transfer of this data; (ii) allow Paw Pal or the User whose personal data the Recipient of the Collected Party (the Disclosing Party) to have his or her data deleted; (iii) allow Paw Pal or the Data Disclosing Party to review the content collected in relation to them by the Data Receiving Party, in each of the cases (ii) and (iii) above, in compliance with and as required by the relevant laws and regulations.
8.7. Notwithstanding any provision herein, the Seller (including any employee, agent, representative or any other party acting for such User or on behalf of such User) must comply with the relevant laws and regulations and, with respect to any personal data of the Buyer received from Paw Pal, (i) must not allow the use of this Buyer s personal data unless there is a legitimate reason necessary to respond to the Buyer s requests and to respond to, process, settle or complete transactions without the prior written permission of the Buyer and Paw Pal; (ii) to cease communicating with the Buyer using the information this information outside the Paw Pal platform; (iii) not to disclose this Buyer s personal data to any unauthorized third party without the prior written permission of the Buyer and Paw Pal; (iv) to take appropriate security measures to protect each Paw Pal user s personal data that they are own, retain this data only as long as is necessary for the above purposes and in accordance with the provisions of the personal data protection law, and delete or return this data to Paw Pal upon request from Paw Pal or as soon as possible upon completion of the transaction; and (v) notify the Personal Data Protection Department Paw Pal s personnel at dpo.vn@Paw Pal.com in the event of a potential data breach or other loss of this user s data.
9. INFORMATION ABOUT CHILDREN
These Services are not intended for children under the age of 13. We do not knowingly collect or retain any personal data or non-personally identifiable information of anyone under the age of 13, nor is any part of our Platform or other Services intended for children under the age of 13. Parents or guardians of children under the age of 13 are kindly requested to monitor and ensure that the personal information of children under the age of 13 in their custody does not post personal information to Paw Pal. Where the personal information of a child under 13 years of age is provided to Paw Pal by the guardian parent, the parent or guardian consents to the processing of the information of the child under 13 years of age concerned, and agrees to be governed by this Policy on behalf of the guardian. We will close any accounts used only by such children and will remove and / or delete any personal data that we believe was submitted by any child under the age of 13.
10. INFORMATION COLLECTED BY THIRD PARTIES
10.1. Our Platform uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies, which are text files on your device, to help the Platform analyze how users use our Platform. The information generated by the cookie about your use of the Platform (including your IP address) will be sent to and stored by Google on servers in the United States. Google will use this information to evaluate your use of our Platform, prepare reports on website activity for website operators, and provide other services related to website activity and Internet use. Google may also send this information to third parties where the law provides for it, or where such third parties process information on Google s behalf. Google will not associate your IP address with any other data that Google holds
10.2. We, and third parties, may from time to time make software application downloads available to you for use by the Platform or through the Services. These applications may be accessed separately from, and allow a third party to view, your personally identifiable information, such as your name, your user ID, your device s IP address or other information such as the game you are playing during any particular session, and any cookies you may have previously installed or installed. placed to you by a third-party software application or website. In addition, these applications may require you to provide additional information directly to third parties. Third party products or services offered through these applications are not owned or controlled by Paw Pal. You should read the terms and other policies published by such third parties on their websites or elsewhere.
11. EXCLUSIONS OF LIABILITY FOR PRIVACY OBLIGATION AND THIRD PARTY WEBSITES
11.1. WE DO NOT WARRANTY PRIVACY WARRANTY WITH PERSONAL DATA AND / OR OTHER INFORMATION YOU PROVIDE ON THIRD PARTY WEBSITES. We implement various security measures to maintain the security of your personal data that we hold or control. Your personal data is stored behind secure networks and can only be accessed by a limited number of individuals who have special access to our systems, and have been asked to secure such personal data. When you place an order or access your personal data, we recommend using a secure server. All personal data or personal information you provide will be encrypted into our databases to be accessed only as described above.
11.2. In order to provide you with added value, we may select various third party websites or applications or services to link to, and frame within, the Platform. We may also enter into co-marketing and other relationships to provide e-commerce and other services and features to visitors. These linked pages have their own and independent privacy policies as well as privacy measures. Even if that third party has a link to us, we do not control these linked websites / applications / services, each of which has separate privacy protection and data collection methods, independent of us. Data collected by our co-marketing partners or third party websites / applications / services (even if provided on or through our Platform) may not be accessible and / or retained by us.
11.3. We are therefore not responsible or liable for the content, security measures (or lack thereof) and activities of these linked websites / applications / services. These linked websites / applications / services are for your convenience only and therefore you are solely responsible for accessing them. However, we seek to protect the integrity of our Platform and the links placed on each of those sites and therefore we welcome feedback on these linked sites (including if a particular site is inactive).
12. WILL PAW PAL TRANSFER YOUR INFORMATION OUTSIDE?
Your personal information and / or data may be transferred abroad, stored or processed outside your country for one or more of the Purposes. Paw Pal will only transfer your personal data abroad in accordance with the provisions of the laws on personal data protection.
13. HOW CAN YOU RELEASE CONSENT, REQUIREMENTS OF PROCESSING, PROCESSING PARTNERS, REQUIREMENTS FOR PROVIDING PERSONAL DATA, ACCESSING OR CUSTOMIZING INFORMATION YOU PROVIDED TO US?
13.1. Withdrawal of Consent, Restriction Requests, Objections to Data Processing
13.1.1 You may withdraw your consent to, request restriction, object to the collection, processing, use and / or disclosure of your personal data that we hold or control by sending an email to our Personal Data Protection Officer at the email address dpo.vn@Paw Pal.com or via HERE, and we will handle the request. This request is in accordance with the Privacy Policy as well as relevant laws and regulations. However, your withdrawal of consent, restriction request, objection to the processing of your personal data may mean that we will not be able to continue to provide the Services to you and we may need to terminate the existing relationship between you and / or the contract you have with us.
13.1.2 When you share content on YouTube, in addition to withdrawing your permission by sending us an email in accordance with 13.1.1, you can also withdraw Paw Pal s access to your personal data through the Google security settings page at https://security.google.com/settings/security/permissions address.
13.2. Request for Provision of Personal Data
13.2.1. You have the right to request that we provide your own Personal Data to you by submitting a request to our Personal Data Protection Officer at the email address dpo.vn@Paw Pal.com or via HERE. You also have the right to request that we provide your Personal Data to other organisations or individuals or of other organisations or individuals to you provided that you provide a valid authorization or other document proving the data subject s consent in accordance with law.
13.2.2. Your request will only be considered valid and accepted for processing when all the necessary information is available and the form is properly used in accordance with the applicable Privacy Law.
13.2.3. We may charge you a reasonable fee for dealing with and processing your request for personal data. If we do charge a fee, we will provide you with an estimate of the fee in writing depending on the specific case.
13.2.4. In case your request is valid in accordance with the law and in cases where we are permitted to provide data, we will notify you through the appropriate contact methods of the time, place, form of provision of personal data, cost (if any), method, payment term (if any) and we will provide personal data in accordance with this notice and other procedures as prescribed by law.
13.2.5. Please note that we are not required to respond to or deal with your request for Personal Data unless you have agreed to pay the fee in accordance with the notice set out in 13.2.4 above.
13.2.6. We reserve the right to refuse to provide your personal data in accordance with the provisions of laws on privacy protection of personal information, where such laws require and / or allow an organization to refuse to provide personal data in such cases.
13.3. Request Access to or Correction of Personal Data
13.3.1. If you have registered an account with us, you may personally access and / or correct your personal data that we hold or control through the Account Settings page on the Platform. If you have not registered an account with us, you can personally request access to and / or correction of your personal data that we hold or control by submitting a written request to us. We will need to obtain sufficient information from you to determine your identity as well as the nature of your request in order to be able to deal with your request. Therefore, please send your written request by emailing our Personal Data Protection Officer at the email address dpo.vn@Paw Pal.com or HERE.
13.3.2 We may charge you a reasonable fee for dealing with and processing your personal data access request. If we do charge a fee, we will provide you with a written estimate of the fee. Please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee.
13.3.3 We reserve the right to refuse to correct your personal data in accordance with the provisions of laws on privacy protection of personal information, where such laws require and / or allow an organization to refuse to correct personal data in such cases.
14. EYES, ISSUES OR DAMAGES? CONTACT US
If you have any questions, protection requests or complaints about our privacy protection methods please contact us